mbi8 Privacy Policy — User Data Protection
This document explains how mbi8 collects, uses, stores and protects your personal information. Please read it carefully to understand your rights as a user of our platform.
Effective date: 1 January 2026
1. Information We Collect
When you register or use the mbi8 platform, we collect several categories of information to keep our services running properly and securely. Here are the types of data we collect:
Personal Account Information
During registration, we require your username, password, an active Malaysian phone number and date of birth for age verification purposes. This information is mandatory to open an account and access mbi8 services.
Device & Browser Information
Our platform automatically records technical information when you access the website or mobile app. This includes device type, operating system, browser type, IP address, screen resolution and network information. This data is used to optimise user experience and detect suspicious activity.
Payment Information
To process deposits and withdrawals in MYR, we retain transaction records including the amount, chosen payment method, transaction time and processing status. We do not store full card numbers or sensitive details of your e-wallet — payments are handled through secure third-party payment gateways.
Cookies & Usage Data
Mbi8 uses cookies and similar tracking technologies to record user preferences, login sessions, pages visited, and actions taken within the platform. This usage data helps us understand navigation patterns and continuously improve platform functionality over time.
2. How We Use Your Information
All information collected by mbi8 is used for lawful and specific purposes. We do not use your data beyond the scope outlined below:
- Account management — Processing registration, identity verification, login and account security.
- Transaction processing — Verifying MYR deposits and withdrawals, and maintaining financial records as required by law.
- Service communications — Sending account-related notifications, transaction confirmations and important updates via SMS or email.
- Platform improvements — Analysing aggregated usage data to improve the interface, speed and technical stability.
- Fraud prevention — Detecting suspicious transaction patterns, multiple accounts and activity that violates our terms of use.
- Legal compliance — Meeting the record-keeping and reporting obligations required by the relevant authorities.
Mbi8 does not use your data for third-party marketing purposes without your explicit consent.
3. Cookies, Tracking & User Preferences
The mbi8 platform uses session cookies and persistent cookies to ensure a smooth user experience. Session cookies expire automatically when you close your browser, while persistent cookies are stored for a set period to remember your preferences.
Types of Cookies Used
- Essential cookies — Required for core platform functions such as login, session security and navigation. Cannot be disabled.
- Performance cookies — Gathering information on how users interact with the platform to help us identify technical issues.
- Preference cookies — Saves your preferred language and display settings so you don't have to reconfigure them each time you log in.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect platform functionality, and you may be unable to log in or use certain features properly.
4. Data Storage, Security & Sharing
Storage & Security
All mbi8 user data is stored on servers protected with encryption. Connections between your device and our platform are secured by SSL/TLS protocols, ensuring data in transit cannot be intercepted. Access to user data on our end is restricted to staff who require it to carry out their duties, and all access is logged for audit purposes.
Your data is retained for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable legal obligations. Once the data is no longer needed, it will be securely deleted or anonymised.
Third-Party Sharing
Mbi8 does not sell or rent users' personal data to any third party. We may share necessary information with the following categories of parties in limited circumstances:
- Payment processors — To process your MYR deposit and withdrawal transactions.
- Game software providers — To ensure the gaming features within the platform function correctly.
- Relevant authorities — When required by law or court order.
All third parties that receive user data from mbi8 are bound by data confidentiality agreements and must adhere to equivalent data protection standards.
5. User Rights & How to Contact Us
As an mbi8 platform user, you have certain rights regarding your personal data. We respect these rights and will process your requests accordingly.
Right of Access
You have the right to request a copy of the personal data we hold about you. Requests can be submitted through the platform's customer support.
Right to Rectification
If the data we hold is inaccurate or outdated, you may request a correction through the account profile section or by contacting our support team.
Right to Erasure
You may request account closure and data deletion in certain circumstances, subject to any legal record-retention obligations that may apply.
Right to Object
You have the right to object to the processing of your data for certain non-mandatory purposes, including marketing communications unrelated to account security.
Changes to This Policy
Mbi8 reserves the right to update this privacy policy from time to time to reflect changes in data practices or legal requirements. Any material changes will be communicated to users via in-platform notifications or their registered email address. The updated effective date will be stated at the top of this page.
Contact Us About Privacy
If you have any questions, concerns, or wish to submit a request regarding your personal data, please reach out to our team via:
Email: [email protected]
Please include your account number (not your password) and a brief description of your request to help us process it faster.